I hate this TV so much I kept telling my wife, "if I could return this thing, I'd do it tonight". I said that for 2 weeks before it occurred to me that Amazon offers Christmas season purchases returns through Jan 31. It gets picked up tomorrow and replaced with a Roku TV. Why?
1. TV shows go blurry for 3-10 seconds after a commercial, then clear up. The TV is buffering. I'm an IT nerd. It's all setup right. We have 1gb internet up & down stream. No bottleneck there.
2. The home screen has a cool "Recently Watched" section but shows we watch all the time disappear.
3. Apps constantly tell me they "can't reach the server". I have to either navigate the Settings menu to Restart it, or power cycle it to get back into our show. This happens daily.
4. The upscaling feature is p1$$poor and makes skin look stippled. Really weird.
5. When using our Vizio sound bar, the on screen volume indicator shows no number or other indicator th know what the volume level is.
6. It freezes and has to be Restarted or power cycles to work again. This happens daily.
7. The remote is huge and has too many buttons. Specifically, it's difficult to hit the Volume +/- or Mute without looking at the remote to avoid hitting the wrong button and leaving a show and navigating somewhere else. We mute all commercials.
8. The remote is RF, meaning you don't have to point it at the TV to operate it, which is great. It was a must-have feature when I selected this new TV… EXCEPT for the power button. The Power button is IR only. I spent 90 minutes on a call with TCL Tech Support updating firmware that was already up-to-date, restarting the atV more times than I can count, re-pairing the remote 7x, etc. They finally arranged to send me a new remote, only to find that this is how it's designed. The new remote is identical. 1st world problem, I know, but annoying nonetheless.
Pros
1. When not buffering or upscaling, it has a good picture.
2. The concepts of the home screen layout are innovative and cool.
3. It was pretty simple to set up.
4. The price seemed fair compared to other similar TVs.
5. The TCL TV app looks very nice and full featured. Very similar in feel to old time TV, where you watch the show when it comes on.
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