Samsung would not stand behind its product, so I recommend investing in another outdoor television. Upon opening the television, the HDMI earc port did not accept any HDMI cables. In fact, the port damaged multiple cables I tried to use (These were brand new, undamaged, out of the box cables). When I called Samsung to open a service/warranty request, they sent a 3rd party technician out 1 week later. At first the technician did not understand the issue. He actually tried to set up my TV, which I did not need nor want him to do. When I explained further, and showed him the cables, the tech saw that the port was damaged. However, he told Samsung that my cables damaged the port and that it happened two weeks prior. Both of those details are false, I tried to explain that to the tech but he briskly left the house. I called Samsung immediately after and again the next morning (which Samsung instructed me to do). Upon appealing to Samsung, they said the ticket was closed and there was nothing they could do; I would have to pay out of pocket for any repair. This isn’t just any TV – It’s one of the largest purchases many of us will make. I am now reaching back out to the technician company to protest and correct their assessment. At the end of the day, given that Samsung will not stand behind their product, and the apparent low quality of the technicians they contract with to support the product, I strongly recommend choosing another outdoor television.
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